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Aftercare Engineer (Multi-trade Engineer)


Littlehampton, GB

Our vision is simple - TopHat was founded to deliver beautiful homes, sustainably. We use advanced manufacturing and the latest technology to delivery ultra-low carbon homes, whilst keeping costs as low as possible. We manufacture homes in a controlled environment, removing uncertainties, improving quality and reducing costs. We have extensive experience of delivering projects in different ways to ensure that our customers get the solutions they need.


We've built over 200 homes with a pipeline far in excess of this. We are also a manufacturer; operating in a 125,000 sq ft factory in Derbyshire and have well advanced plans to build another one 5 times bigger. 


We have an exciting opportunity for an Aftercare Engineer (Multi-trade Engineer) to work as part of our aftercare department on a full time, permanent basis. The main purpose of this role will be to maintain repairs and upgrades to defects to our TopHat homes in a timely and professional manner in accordance with schedules and standards as directed by TopHat and the immediate Aftercare Team.


Key Responsibilities:

  • To fully diagnose any defect problems within the appropriate trade area and raise any potential trends/ issues for review.
  • Delivery of reactive multi-trade works orders in line with trade qualification and experience as evaluated.
  • To work in accordance with industry compliance.
  • To complete works in a timely manner and to ensure quality of work is of a good standard.
  • Ensure works and tasks are completed to a very high standard and conform to industry legislation.
  • Delivering a first-class service to customers and clients.
  • Ensure a good working relationship with Contractors and Sub-contractors is maintained on site.
  • To respond effectively to all defect’s tasks scheduled by the Aftercare Co-ordinator/Aftercare Manager.
  • Ensure defects are logged and reported back via the communication channels provided.
  • Perform duties in accordance with Departmental Health & Safety Policies & Procedures.
  • Liaise and arrange sub-contractor support and effectively co-ordinate their attendance to ensure defects are maintained and repaired.
  • Be responsible for parts ordering and security of stock / ensure all materials used are logged in accordance with financial policies.
  • Manage, rectify, and update defects tasks through the Aftercare Co-ordinator to ensure that SLAs are met.
  • To manage defects to completion including breakdowns, investigations, sourcing of materials and parts, provision of quotes and to arrange the repair.


Do you fit the bill? 

  • Trade experience and relevant experience of construction / repairs / maintenance
  • Good practical skills with a knowledge of a range of different skills sets with a good attitude.
  • Well organised with the ability to work to tight timescales and demonstrate attention to detail.
  • Good communication and interpersonal skills to effectively deal with a wide range of customers, contractors and other members of staff.
  • Ability to work within a team and as an effective member of staff.
  • An understanding of the need to deal with customers sensitively and to keep information confidential.
  • Ability to take on individual project work and demonstrate initiative.
  • Ability to work under pressure.
  • Carry out any other duties that may from time to time be required and may include support to other departments.
  • CSCS/ SMSTS card (desirable) 



What we can offer you

  • Up to £40,000 per annum (depending on experience) 

  • 25 days holiday plus bank holidays

  • Aviva Health Insurance

  • Group Life Assurance

  • Income Protection

  • Enhanced Group Pension Scheme, matching up to 6%

  • Enhanced Paternity and Maternity Pay


At TopHat we welcome applications from all backgrounds and are committed to creating a diverse workforce and an inclusive culture where everyone can succeed and be themselves. Not only is it the right thing to do, but it makes our business what it is today. We value diversity and we particularly welcome applications from BAME communities, women and anyone with disabilities as we are underrepresented in these areas.

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